RETURNS OVERVIEW
- We hope you love your HIKR order, but we understand that sometimes something isn’t quite right - whether it’s the fit, colour, style, or simply not what you expected.
- HIKR is built around reducing waste wherever possible. We don’t hold large shelves of ready-made stock waiting to be sold. Instead, many of our items are made especially for you once your order is placed, helping us avoid overproduction, unnecessary stock, and unwanted waste.
- Because of this, we always recommend checking the sizing guide, product details, fit notes, and colour information carefully before ordering. If you’re unsure, you’re welcome to contact us before placing your order and we’ll do our best to help.
- If you’d like to arrange a return or exchange, please email us at returns@hikr.uk with your order number and let us know how you’d like to proceed. We’ll then send you the correct return details.
- Returned items must come back to us in their original, unused condition and be fit for resale. We’re unable to accept anything that has been visibly worn, marked, washed, damaged, or returned in a condition that means it can’t reasonably be offered again.
- As each HIKR item is made to order, returned products may not always be resold - but they still need to be clean, unused and suitable for us to responsibly offer again where possible.
- As a small independent brand, we’re not currently able to offer free return or exchange shipping labels. Return postage is the responsibility of the customer.
- However, if you choose to exchange an item, we’ll send your replacement item back out to you free of charge.
- You have 30 days from receiving your order to request a return or exchange.
- Please contact us before sending anything back. Items returned without first requesting a return or exchange may not be accepted.
- Original shipping costs are non-refundable.
- Thank you for understanding and for supporting an independent outdoor brand.
